Privacy Policy

1. Introduction

8009961 Canada Inc.(operating as Gentle Canada, referred to as "the Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our professional services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

2. Information We Collect

Personal Information:

• Name, email address, phone number, and business contact information
• Company name and professional title
• Communication preferences and inquiry details
• Project requirements and technical specifications

Technical Information:

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

• To respond to inquiries and provide requested information
• To deliver professional consulting services
• To communicate about projects, services, and business matters
• To improve our website and services
• To comply with legal obligations
• To send relevant business updates (with consent)

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers under strict confidentiality agreements
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational security measures including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and assessments
• Employee confidentiality agreements
• Secure backup and disaster recovery procedures

6. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for data processing
• Lodge a complaint with the Privacy Commissioner of Canada
• Receive a copy of your data in a portable format

7. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Client project data is retained for seven (7) years as required by Canadian business regulations.

9. International Data Transfers

We operate primarily in Canada but may transfer data internationally for business purposes. We ensure appropriate safeguards are in place for cross-border data transfers in compliance with PIPEDA and applicable privacy laws.

10. Children's Privacy

Our services are designed for businesses and professionals. We do not knowingly collect information from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent website notice. The "Last Updated" date indicates when changes were made.

12. Data Deletion Requests

To request the deletion of your data, please email us at privacy@gentlecanada.com with your phone number and request. We will process your deletion within 7 days.